FAQs

1. How long does it take to process my order?

All orders are processed within 1–2 business days. Please note that processing and delivery do not occur on weekends or public holidays.

2. How long will delivery take?

We offer standard free shipping within the United Kingdom, with an estimated delivery time of 7–10 business days.

3. Can I track my order?

Yes! Once your order has been shipped, you will receive an email notification with tracking information. If you do not receive this email, please contact us at support@familyfurniture.shop.

4. Can I change or cancel my order?

You may request changes or cancellations within 24 hours of placing your order. After this period, your order may already be processed or shipped, making changes or cancellations impossible. Contact us promptly at support@familyfurniture.shop.

5. Do you ship internationally?

At this time, FAMILY FURNITURE LTD ships exclusively within the United Kingdom. We apologize for any inconvenience.

6. What should I do if my order shows as delivered but I haven’t received it?

  • Check with neighbors or household members who may have received the package.
  • Verify the shipping address in your order confirmation email.
  • Contact the carrier for delivery status or proof of non-delivery.
  • Share the proof with us at support@familyfurniture.shop, and we will help resolve the issue.

7. What payment methods do you accept?

We accept major credit and debit cards, as well as other online payment methods supported by our Shopify platform.

8. Can I return a product?

Yes. Please review our Refund & Return Policy for details on eligibility, timelines, and instructions for returning items.

9. How do I contact customer support?

You can reach us via:

Our support hours are Monday – Friday, 9:00 AM – 6:00 PM (GMT+1).